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Why did my login attempt fail?
We'll Cover: System Limitations Access Limitations Permanent Suspensions There are several reasons you may not be able to log in to your EasyParcel account. To better understand why, we recommend trying other login methods ...
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Why I can't sign up with my mobile number?
Your mobile number may already be linked to an existing EasyParcel account. A mobile number can only be registered under one EasyParcel account (same for email addresses). There are two (2) possible reasons why your mobile number may a...
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Why I can't sign up with my email address?
Your email address may already be linked to an existing EasyParcel account. An email address can only be registered under one EasyParcel account (same goes with mobile numbers). To gain access to your EasyParcel account, simply log in ...
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Why do I need to verify my mobile number?
We'll Cover: What is mobile number verification? Why do you need to verify your mobile number? What is mobile number verification? Mobile number verification is a process to validate a user's identity and participatio...
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Why I failed to register my new account?
Oops! We're sorry to hear that. As having an EasyParcel account will be very beneficial for you (learn why you need an EasyParcel account) we understand this might be frustrating for you. The reasons you may not be able to register...
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Why is my account under review or suspended?
Why is my account limited access? There are a number of reasons why your account could be under review or suspended, but the most common reason is if an account violates EasyParcel's Policies or Terms of Use. Your account could be ...
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Why my Account Verification (eKYC) application is rejected?
We'll Cover: Why my eKYC application is rejected? What should I do if my eKYC application got rejected? Why my eKYC application is rejected? Your account verification (eKYC) may be rejected for the following reasons: ID c...
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Why am I getting ID incorrect / ID not clear when doing Account Verification (eKYC)?
We'll Cover: Why am I getting ID incorrect when doing verification? What should I do instead? Why am I getting ID incorrect when doing verification? If you're getting "ID is incorrect" or "ID is not cle...
